FAQs

❓ Frequently Asked Questions – Luxe Dubai

Q: How long does delivery take?
A: Orders are typically delivered within 3–7 business days depending on your location.

Q: Do you offer free shipping?
A: Yes! We offer free shipping on selected products and special promotions.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email or SMS.

Q: Do you ship internationally?
A: Currently, we primarily ship within the UAE (or your target region). More locations coming soon!

Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD) and secure online payments (cards, etc.).

Q: Is it safe to pay online?
A: Absolutely. Your payments are protected with secure encryption systems.

Q: Can I use discount codes?
A: Yes! Simply enter your code at checkout to apply your discount.

Q: What is your return policy?
A: We offer a 7-day return policy if the item is unused and in original packaging.

Q: What if I receive a damaged or wrong product?
A: Contact us within 48 hours, and we’ll replace or refund your order immediately.

Q: How long do refunds take?
A: Refunds are processed within 3–5 business days after approval.

Q: Are your products high quality?
A: Yes, we carefully source trending and premium-quality products for our customers.

Q: Will the product look exactly like the pictures?
A: Yes! We aim to provide accurate images, though slight variations may occur.

Q: Do you restock sold-out items?
A: Some items are limited, but popular products may be restocked.

Q: How can I contact Luxe Dubai?
A: You can reach us via email, WhatsApp, or our contact form.

Q: What are your support hours?
A: Our support team is available 24/7 to assist you.

Q: Can I cancel or change my order?
A: Orders can be modified or canceled within a few hours of placing them.

Q: I entered the wrong address. What should I do?
A: Contact us immediately so we can update it before shipping.